'Recruiting for your future success'
Order Management Team Lead
Negotiable Salary (DOE) Mon-Fri 8:30-5 (hybrid working) 25 days Excellent Company Culture & Benefits International Business Friendly, Supportive Team
Our Client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. These' products are used to keep people safe in the event of falls, missed check-ins, man-down and exposure to explosive or toxic gas.
Our Client is seeking an Order Management Team Lead for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product and service orders for the business. You will work with established procedures and policies in a fast-paced environment besides a dynamic order entry team.
Duties (include but are not limited to)
- Process product sales orders accurately according to standards
- While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers
- Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
- Be an example of professionalism and high standards.
- Meet customer care goals and service levels for an exceptional customer experience.
- Identify areas of improvement and work with leaders to develop solutions and implement change.
- Handle shipping disputes and rush orders.
- Escalate customer discrepancies and provide suggestion on areas of improvement.
- Process credit card payments.
- Collaborate with finance regarding customer invoicing or credit disputes.
- Understand order processing and return procedures and policies
Person Specification
- You possess strong business acumen.
- A Level or equivalent experience.
- 2 years in an order management position or related experience.
- You have experience with a CRM system (Netsuite considered an asset)
- You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
- You enjoy customer service and supporting a dynamic team of sales professionals.
- Effectively assist in the accurate and timely processing of product and service orders.
- You have sound mathematical skills to validate orders and assist our partners with their order inquires.
- You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.
- You are organized, detail-oriented and can multi-task in a fast-paced environment.
- You are a team player who offers solutions and ideas to continually improve the business.
- You consider yourself highly collaborative and are proactive in your approach to customer issues.
- You are outgoing, courteous, ambitious, and present a professional demeanor.
- You are a go-getter with a positive attitude, wanting to make a difference within your team.
- You can be firm in your delivery of company policies while being empathetic to your team customer demands.
- 2nd language is advantageous
DBS/criminal records check to be carried out by employer: Yes
LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.
PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.
If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
