SUMMARY
Salary
The Salary for the Information Worker is £30,152
Hours
Full Time, Permanent
Location
Mosaic Clubhouse, Brixton. Flexible working can be arranged.
Reporting to
Employment, Information & Training Coordinator
ABOUT THIS ROLE
Mosaic Clubhouse is an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth. Our aim is to create a supportive environment, designed to identify and fulfil individuals' potential while building routes into the wider community. Members' work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as an information, advice, guidance and referral service which serves both the general public and the Clubhouse community. It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery.
The successful applicant will be responsible for:
- Day-to-day delivery of the Information Service.
- Engage members in the delivery of the Info Hub.
- Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes.
- Record Information Service activity on our database, Salesforce.
- Record and process new referrals to the daytime service.
- Liaise with the network of organisations that make referrals into the daytime service.
- Make presentations about the Information Service.
- Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently.
ABOUT MOSAIC CLUBHOUSE
Mosaic Clubhouse supports people in the London Borough of Lambeth who are living with severe and often enduring mental health issues, enabling them to regain confidence and skills necessary to lead productive and satisfying lives. We offer a wide range of opportunities, access to education and employment, crisis support and information and signposting to other local organisations.
Mosaic's approach is built on the internationally recognised Clubhouse model of rehabilitation whereby staff and attendees work together to run the Clubhouse. This is a uniquely effective model of co-production, combining voluntary participation, peer support and the skill of our staff team to engage members. It allows individuals to identify their skills and talents and achieve their aspirations and embeds mutual respect between service users and support staff. We currently have 400 active members.
We create a nurturing environment where our members can find purpose and grow together while making use of their skills to foster a sense of purpose and progress. Together, we work towards building a brighter future for those on their journey to mental wellbeing. Our mission is to support the recovery of those facing mental health challenges by providing them with opportunities to work, learn, and contribute their talents within a community of mutual support.
Although Mosaic is part of an international network of Clubhouses, we are the only accredited Clubhouse currently operating in the UK.
We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting change for those in Lambeth living with and recovering from mental health challenges. Read on to learn more about what we are looking for in this role.
MOSAIC NUMBERS
In the last financial year Mosaic Clubhouse has welcomed more than 500 members and the Information Service received almost 1000 visits and processed almost 400 referrals for membership.
We have 19 dedicated staff and for the 2022/2023 financial year we had a turnover of £1.27m. 70% of our funding comes from the local alliance statutory grant and the rest is from fundraised sources.
JOB DESCRIPTION
Information Service:
- Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary.
- Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary.
- Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth.
Clubhouse Participation:
- Comply with Mosaic Clubhouse's policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied.
- Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse. Help members and staff to create a welcoming atmosphere for visitors and members.
- Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community.
- Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making.
- Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis.
- Participate in routine cleaning and maintenance tasks as required.
Unit support:
- Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager.
- Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members.
- Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit.
- Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection.
- Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator.
- Information governance and confidentiality
- All staff will be given training in information governance and its importance and will be expected to undertake and successfully complete an online assessment to demonstrate their competence in this area.
PERSON SPECIFICATION
Essential Criteria
- Educated with good passes at A level standard or equivalent.
- Good IT skills.
- Prior experience of working within an information, advice and guidance role.
- Strong verbal and written communication skills.
- The ability to build a convincing argument.
- Research skills.
- Resourcefulness.
Preferred Criteria:
- Training in information, advice and guidance.
- Prior experience of working within a Clubhouse context or similar participatory programme.
- Knowledge of Lambeth-based support systems.
- Prior experience of working with databases.
- Ability to motivate people to participate, organising and breaking down tasks to support this.
- Understanding of the impact of social disadvantage.
- Commitment to a recovery-focused approach, in which the people who seek support are empowered to support themselves more independently.
Requirements of the role:
Right to work in the UK The post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service. We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian, and minority ethnic backgrounds for this role.
HOW TO APPLY
The closing date for this position is Friday 10th May and interviews will be held during week commencing 20th May.
If this sounds like the role and organisation for you, please send your CV and a cover letter addressing the Job Description and Person Specification to Lee Elliott, via the apply button.
When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements, and skills addressing the criteria set out above. We recognise that your experience may be from unpaid roles as well as paid employment - please include any voluntary work if it helps show why you are the right candidate for the role.
If you want to have a chat about the role please contact:
Lee Elliott, Employment, Information & Training Coordinator
