Customer Care Team Leader

Do you have experience of and enjoy working in Customer Service? Can you manage a team of agents? Are your communication skills top notch?

We're partnering with a traditional manufacturer in Glossop who are looking to strengthen their customer care department by employing an experienced Team Leader / Supervisor.

You'll supervise a small and closeknit team of dedicated and loyal sales administrators and customer advisors.

What You Get

• A salary of £35-40k DOE.
• Superb staff discounts.
• 22 days holidays which do increase with service.
• Further opportunities for personal development.

About You

• It's essential that you've previously worked in a manufacturing or production environment, therefore understanding the sales order process from order enquiry to delivery of finished goods.
• You should also have a minimum of 3 years proven experience as a supervisor, team leader or manager.
• Naturally your sweet spot will be making sure that customers have the best care experience from you and your team.
• Communication is key both in person and in writing; your written and spoken skills should be on point at all times.
• In an ideal world, you'll have experience of using an ERP system such as SAP.
• You will have previously held staff 121's, been present during disciplinaries and monitored your teams attendance.
• You MUST be happy working onsite every day - hybrid is not on offer.

About The Job

• You'll join as the Customer Care Team Leader.
• You'll have responsibility for a team of 4; coaching, managing and developing.
• On a daily basis you'll set daily KPI's for your team, ensuring compliance with stakeholder expectations.
• You will handle escalated queries and complaints through to resolution.
• Raising credits, building customer relationships and working towards team targets.
• Working closely with other departments including purchasing, quality, sales and finance.

About The Company

• They are a global manufacturer of specialised products.
• A traditional employer with strong values, resulting in a very low staff turnover and an average tenure of 15 years.
• This business offers a welcoming and friendly environment making for a great place to work!

If you're happy commuting to Glossop every day, Mon-Fri, please apply now. Alternatively you can call and speak to Lucy for a faster response.